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(Page 16) Database of Enterprise Solution Companies

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Yuma AI

Yuma AI

## What is Yuma AI?Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify merchants deal with their high volume of support requests.Top merchants using Yuma can automate up to 60% of their support tickets fully autonomously.## Why do Shopify merchants need Yuma?There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.## Yuma is solving this in a few ways:Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce.These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step.We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing.Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket.We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months.## Fun FactYuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.

Geosite

Geosite

Geosite is an enterprise SaaS platform for spatial data.

Runops

Runops

Code review for DevOps tasks

Extend

Extend

AI Agents for Unstructured Data

GoLinks

GoLinks

Intuitive, easy-to-remember short links - powered by AI.

Nestor

Nestor

Skills-based talent management solutions for a dynamic workforce.

Nomba

Nomba

Banking and payment services for small businesses in Nigeria

Acho

Acho

AI-native ERP for Operations Leaders

Polytomic

Polytomic

No-code data syncing between your systems

Mono

Mono

A bank account that integrates LatAm SMEs' finances and operations.

Firstbase.io

Firstbase.io

Incorporation, compliance, bookkeeping, and taxes – all in one place.

Recall.ai

Recall.ai

Recall is the universal API for meeting bots. We offer a unified API to capture data from meeting platforms like Zoom, Microsoft Teams, and Google Meet. Over 1000 companies rely on our API today to process millions of hours of meeting data. We provide stable infrastructure that typically takes engineering teams 6+ months of time to build, and help our customers get up and running in days instead of months.

Fivetran

Fivetran

The leader in automated data movement

Offstream

Offstream

Vanta for carbon compliance

Sola

Sola

Copilot for Robotic Process Automation

Bonsai

Bonsai

The all-in-one solution for small businesses and self-employed.

Scope AR

Scope AR

Scope AR is the leading provider of User Guided Augmented Reality…

Armory

Armory

Continuous Deployment at any scale, for all developers.

Ironclad

Ironclad

Digital contracting platform for legal teams.

Chima

Chima

Building infrastructure tools to help large companies customize their…

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