Business Operations Manager

There are billions of calls made every day which will soon be handled by AI. Today, 70% of business customer support calls are outsourced to call centers and contact centers. These call centers are looking for a solution that they can build, simulate, and deploy voice agents all in one platform. We are building this.

To get voice AI agents that can truly match human-level performance, we need 99.9% reliability. We’ve achieved this by building fine-tuned LLMs, running simulation testing, implementing LLM monitoring and automation, and creating a Zapier-like platform to tie it all together.

We’re growing fast—our company grew 22% week over week in YC, finishing in the top 5% of companies by revenue in the batch, and we’ve successfully closed our seed round. We are looking for a founding engineer in San Francisco (or willing to relocate) to join the rocket ship.

About the Role

We’re seeking an Operations generalist to join our growing team and play a critical role in managing multiple key areas of the business. This position is ideal for someone who thrives in a startup environment, wears multiple hats, and wants to make a real impact.

Key Responsibilities

1. Candidate Sourcing & Recruitment:

• Work with the team to identify and engage top talent for key roles.

• Coordinate and book travel arrangements for candidates.

2. Marketing & Social Media:

• Create and schedule posts for LinkedIn, Twitter, and other platforms to boost Phonely’s brand.

• Work with the team to run targeted campaigns and track performance.

3. Event Planning:

• Plan and coordinate team events, podcasts, and customer webinars.

• Manage logistics and ensure successful execution.

4. Customer Support:

• Build relationships with clients to support their ongoing needs.

6. Operations & Process Improvement:

• Develop and refine internal processes for efficiency.

• Track and manage analytics across marketing and operational efforts.

About You

• Fast-Paced Startup Enthusiast: You thrive in dynamic, high-energy environments.

• Detail-Oriented: You’re obsessive about accuracy and precision, and have already found the mistake in this job post.

• Excited by Innovation: You’re drawn to the intersection of AI, data, and technology that transforms industries like call centers and voice AI.

• Work Ethic & Ownership: You have an entrepreneurial mindset and are relentless in driving results. You take full ownership of your work and are a self-starter capable of leading yourself and others.

• Problem Solver: You’re resourceful and confident diving into areas outside your expertise, believing no problem is too big to tackle.

• Efficiency-Oriented: When you hear “3 weeks,” you challenge yourself to make it happen in “3 days.”

• Tech-Savvy: You can easily learn and use tools like Notion, Slack, Stripe, HubSpot, Zapier, Excel, and similar platforms.

• Excellent Communicator: You can convey complex ideas simply and work collaboratively across teams. Bonus points if you have prior consulting experience.

Know Before Applying

• In-Person Collaboration: We value in-office teamwork in our San Francisco office, we can start remote, but plan on building your future here.

• Diverse Workload: Expect to work across marketing, operations, customer success, and project management.

Qualifications

• Tool Proficiency: Comfortable adopting and learning tools for automation, tracking, and analytics (e.g., Notion, HubSpot, Attio, Webflow, or similar).

• Adaptability: Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

• Organizational Skills: Highly organized and able to manage multiple projects simultaneously.

• Marketing Experience: Proven experience creating and managing marketing campaigns, tracking SEO

• Communication Skills: Excellent verbal and written communication.

• Olympic level work ethic: Looking for those people who believe work live balance means “work hard now, and balance hard later”

Why Join Phonely?

1. Meaningful Work: Be a key player in building the future of voice AI, working on innovative solutions that reshape business communications.

2. Growth Opportunities: Collaborate directly with the founding team and gain exposure across multiple business functions.

3. Team Culture: Join a passionate, driven team committed to innovation and success (we’re like awesome).

4. Competitive Benefits: Enjoy equity options, wellness perks (i.e. team runs and occasional trips to Australia), and the opportunity to make an outsized impact at a fast-growing startup.