We're a post-revenue, seed stage B2B startup with ARR growing double digits per month. With customer base increasing rapidly, we’re looking for folks who can come in help our customers even more successful.
Below is who we are looking for.
Personality/Capability:
- Quick to adapt. The product and process will change frequently in the ever-adjusting landscape we look to best serve our customers
- Transparent and straight to the point when they have too much going on or feel that they can’t get something done. Willing to open the conversation if they can’t distinguish between a learning curve or overload.
- Lighthearted and focused
- Knowledge driven. Wanting to keep updated on all internal tech stacks, product knowledge, and best practices for the role
- Process orientated
Biggest Necessities:
- Proactive in self-learning and using a trial-and-error method to gain knowledge on all aspects that are Soraban.
- Understands the industry standard and hours will extend as the busy season approaches
Success Manager Experience:
- Bachelor’s minimum
- 3 to 4 years of experience in Support, Success, Account Management
- 6 months+ of sales experience
- Managed retentions through their own book or
- Preferred - Some level of tax industry knowledge
Bonus if:
- You are a self-starter who prefers to identify needs on their own without set task lists.
- You are persistent and determined. You are the type of person who will go through walls to get the job done.
Important Note: Instead of a cover letter, please send over a link or anything that my team and I can review to quickly figure out if we have a fit.
Soraban
