About Us
Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.
What You’ll Do
- Provide exceptional support to global customers via email, chat, and video calls.
- Troubleshoot technical issues and ensure fast, effective resolutions.
- Collaborate with Product, Engineering, and Sales to improve customer experience.
- Maintain and update support documentation and knowledge bases.
- Advocate for customer needs and provide feedback to refine our platform.
What You'll Bring
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3-5 years of customer support experience, preferably in SaaS or tech.
- Excellent English communication skills.
- Familiarity with support tools like Intercom.
- Ability to work independently in a fast-paced, remote environment.
- Technical troubleshooting skills and a passion for technology.
- Experience building trust and establish rapport with customers at all levels.
Bonus Points
- Experience with AI or compliance solutions.
- Basic knowledge of APIs or technical integrations.
Values
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Impactful: We exist to save lives; focus on the user and all else will follow.
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Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
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Integrity: Don’t be evil; do the right thing even when no one is watching.
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Impatient: Speed is our currency; move fast to arrive early.
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Innovators: Improve 1% better every day = 37X better after one year.
Sully.ai
