About Numeral:
Numeral automates sales tax compliance for ecommerce and SaaS companies. We are a YC W23 startup that’s growing extremely fast and tackling a major market. If you’re looking to make a huge impact at an early-stage, hypergrowth company, read on.
💁 Position Overview:
The Implementation Manager position is a dynamic role designed for someone excited to establish the playbook for how we set up customers for success on the Numeral platform.
Numeral is a magical experience that allows companies to put their sales tax compliance on autopilot. But, for a truly hands-off, automated experience, companies need to make sure their accounts are configured properly. That’s where you come in.
You’ll be working directly with our largest customers. And, you’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering. You are a project-lead and quarterback, and your goal is to move our newest clients over the finish line as fast as possible.
📝 Responsibilities:
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Manage a portfolio of clients, helping them fully onboard with Numeral.
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Become an expert at how Numeral operates, learning every part of the how our operations fit together.
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Hop on calls and answer daily emails from clients in a timely and professional manner.
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Go above and beyond to offer a truly awesome experience for our newest customers.
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Always be thinking and providing feedback about how our onboarding process can improve.
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Move fast, but also have an intense attention to detail, so that clients are set up for success in the long-run.
🎓 Qualifications:
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At least 2 years of professional experience in customer success, account management, biz ops, or consulting roles.
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Client advocate: You go above and beyond to create an awesome customer experience.
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Highly organized: You pay attention to the tiniest details and create personal systems in your day-to-day to ensure nothing slips.
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Project manager: You can see a problem and recognize the steps needed to overcome obstacles. And then, you can execute. You’re able to work cross-functionally with ease.
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Multitasker: You can juggle multiple clients and projects and issues at the same time, and again, ensure nothing slips.
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Selfless: You assist your teammates, support your clients, ultimately, help Numeral become better each day.
Benefits:
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Competitive salary
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Stock options
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Full healthcare
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Generous vacation
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Access to 401(k) program
Location
The Implementation Manager can work out of our San Francisco, CA headquarters. Remote in the US is also okay.
Numeral
