UX/UI Designer

We are looking for our first ever UX/UI designer to help us shape the future of Customer Support QA. We are not just looking for someone to churn out Figma screens. We’re looking for exceptional talent to take over all things UX/UI -- from understanding user requirements to the entire look and feel of our platform and brand. The primary requirements are the ability to be able to create clear user stories, workflows, and actions on the app, the logical flow across all those components and to produce the Figma designs for our engineering team.

As a founding member of the team, you'll make a significant impact as we scale our revenue and operations globally to achieve $1M in ARR in the first year. 

Your responsibilities will include: 

• Work directly with users and translate their needs into tangible user flows and actionable product decisions, directly impacting product direction.
• Create flows, prototypes and high-fidelity visuals for your features and improvements.
• Lead end-to-end product design projects and work closely with engineers to ensure high-quality implementation.
• Help evolve our brand and visuals and implement in Webflow for marketing, company information, new launches, and fun experiments.

You’re likely a good fit if you:

• Move fast, have a strong bias for action and don’t shy away from stepping on toes.
• Live and breath pixels with excellent taste for well-crafted interaction design and UI details.
• Have worked in a high-growth, fast-paced environment (ideally another startup and b2b SaaS) and can drive things forward with relatively little oversight.
• You have a strong technical understanding and have built b2b SaaS products before. Bonus if that’s been in customer support.
• We are remote but value presence and face-time so we make sure to use our online channels to communicate often. 
• We offer high quality healthcare (medical, dental, etc.), flexible working hours, and all the required office setup/tools.

If interested, reach out with a couple of sentences about you, links to your previous work/portfolio (live products are best!) and what you want to do for us starting next week. This is super important - any application without this will be ignored.

About the interview process

First, we'll have an introductory call to learn more about what you're looking for, the role and whether it's a good fit.

Next, we usually do a follow-up call with someone else on the team or a quick take-home exercise.

We’ll then give you the opportunity to learn more about us and speak to a couple of the founding engineers of our team.

Finally, we'll ask you to join us for a one week paid work trial. This helps us get to know more about you and closely reflects what you’d be doing day-to-day at Intryc.

If the work trial goes well, we'll make you an offer! We don't always stick to this process, but it should give you a good idea of what to expect.

About Intryc

Intryc uses AI to automate Quality Assurance for Customer Support and unlock actionable insights from all customer interactions. We work with flagship companies like Deel.com, Blueground, Ziina and more and we are growing fast with several high profile pilots in progress and our pipeline. Customers spend millions of dollars running QA for their support in manual processes and legacy systems. Our mission is to make QA the brain of operations for every customer support team and change it from a cost center to a revenue growth engine.  

And we just raised $3.1M from Y Combinator, Episode 1, e2vc, General Catalyst, Activant Capital, Sequoia Scout Fund, and several prominent angels. 

If everything above sounds exciting and resonates with you, then we’d love to hear from you!