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(Page 95) Database of Companies

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OmniAI

OmniAI

Automate document workflows

Snappr

Snappr

Snappr is the one-stop-shop for visual content creation

Qventus

Qventus

We automate operations for hospitals and health systems

Lendflow

Lendflow

Embedded lending infrastructure for software companies

Xendit

Xendit

Provides payment infrastructure for Southeast Asia

Yuma AI

Yuma AI

## What is Yuma AI?Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify merchants deal with their high volume of support requests.Top merchants using Yuma can automate up to 60% of their support tickets fully autonomously.## Why do Shopify merchants need Yuma?There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.## Yuma is solving this in a few ways:Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce.These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step.We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing.Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket.We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months.## Fun FactYuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.

Stacker

Stacker

Turns spreadsheets into internal apps and customer portals

Simmer

Simmer

We do reviews for dishes. Our app helps users find the very best…

Jasmine

Jasmine

Jasmine is a decentralized market for climate assets

Geosite

Geosite

Geosite is an enterprise SaaS platform for spatial data.

Sphere

Sphere

AI-powered sales tax, VAT and GST compliance

Harmonic Discovery

Harmonic Discovery

Multi-targeted therapeutics to treat complex diseases

Runops

Runops

Code review for DevOps tasks

New Story

New Story

We pioneer solutions to end the global housing crisis by empowering…

Extend

Extend

AI Agents for Unstructured Data

Invert

Invert

Data analytics software for biomanufacturing.

Muzz (formerly muzmatch)

Muzz (formerly muzmatch)

Where Single Muslims meet

Loops

Loops

Email sending for startups

Apptimize

Apptimize

Apptimize lets mobile teams innovate faster to create an amazing user…

Synvivia

Synvivia

Synvivia applies chemical control over cell behavior

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