60% health insurance claimants face discharge delays, want web processing

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The story "60% health insurance claimants face discharge delays, want web processing" was covered 2 weeks ago by Business Standard, a news publisher based in India.

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60% health insurance claimants face discharge delays, want web processing - Business Standard

Quick Summary:

The results revealed that 21% of respondents waited 24 to 48 hours for discharge, while 12% reported waiting 12 to 24 hours, and another 14% experienced delays of 9 to 12 hours.

When asked if they believed that the prolonged claim processing worked in favor of insurance companies, 47% confirmed this belief, with 34% stating it had not happened to them personally but had affected those in their close network.

Insurers were mandated to accept or reject cashless claims within one hour and settle them within three hours upon discharge.