AI is no longer in a hype cycle: Freshworks CTO Murali Swaminathan

Quick Summary:

In an exclusive interview with YourStory, Freshworks CTO Murali Swaminathan discusses his plans for the Nasdaq-listed company, outlining how it intends to expand its product suite in both the customer experience and employee experience spheres with AI’s push.

Some customers have data residency requirements, so having specific regional infrastructure is crucial.

Our AI capabilities are included in enterprise packages, so customers don’t have to buy separate AI tools or hire developers to configure our no-code platform.

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Article Details

Author / Journalist: Bhuvana Kamath

Category: StartupsEconomyBusiness

Markets: IndiaAustraliaMali

Topics: Support Data Company We’re Market Experience Enterprise Agents Customers Freshworks Freddy

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-01-27 @ 06:23:24 (1 days ago)

News Timezone: GMT +8:00

News Source URL: yourstory.com

Language: English

Article Length: 1205 words

Reading Time: 7 minutes read

Sentences: 79 lines

Sentence Length: 16 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © YourStory

News ID: 25488639

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About YourStory

Main Topics: StartupsEconomyBusiness

Official Website: yourstory.com

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News Last Updated: 9 hours ago

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