Air India denies injuring 82-yr-old grandmother by refusing her wheelchair

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Air India denies injuring 82-yr-old grandmother by refusing her wheelchair - Business Standard

Quick Summary:

Parul further alleged that no Air India staff offered assistance, forcing her family to arrange medical help on their own.

Family members accompanying the passenger had reported at the PRM(Person with Reduced Mobility) desk located near Air India's ticketing office less than 90 minutes before the scheduled time of departure to request for a wheelchair.

Parul Kanwar, a X user said that her 82-year-old grandmother was injured at Delhi Airport after Air India allegedly failed to provide a pre-booked wheelchair, causing her to walk before collapsing.