Dear SaaStr: What is a Good Refund Policy for a SaaS Product?

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SaaS startups, especially those that sign customers to annual customers, will have customers that want to cancel those un-cancelable contracts and get a refund. Even customers that pay monthly on credit cards will sometimes ask for a pro-rated refund for the most recent...

Dear SaaStr: What is a Good Refund Policy for a SaaS Product?

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Author / Journalist: Jason Lemkin

Category: StartupsTechnology

Markets: United States

Topics: Blog Posts Growth Sales SaaS Product Pricing

Source Website Secure: Yes (HTTPS)

News Sentiment: Positive

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-02-12 @ 10:00:16 (15 hours ago)

News Timezone: GMT +8:00

News Source URL: saastr.com

Language: English

Article Length: 332 words

Reading Time: 2 minutes read

Sentences: 20 lines

Sentence Length: 17 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © SaaStr

News ID: 26101929

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About SaaStr

Main Topics: StartupsTechnology

Official Website: saastr.com

Update Frequency: 3 posts per day

Year Established: 2012

Headquarters: United States

News Last Updated: 9 hours ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #98

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