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Govt building ecosystem to resolve consumer complaints pre-litigation: Secy

Business Standard LogoBusiness Standard7h ago

Govt building ecosystem to resolve consumer complaints pre-litigation: Secy - Business Standard

Quick Summary:

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, Consumer Affairs Secretary Nidhi Khare said on Saturday.

Speaking at a World Consumer Rights Day webinar, Khare said a hassle-free, speedy, and cost-effective platform through the National Consumer Helpline (NCH) system has been created to resolve consumer grievances.

Going forward, the NCH 3.0 -- third phase of modernisation -- will further smoothen a lot of issues and resolve complaints in a shorter time, she said.


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Article Details

Category: BusinessFinance

Markets:

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Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-03-15 @ 15:00:47 (7 hours ago)

News Timezone: GMT +5:00

News Source URL: business-standard.com

Language: English

Article Length: 246 words

Reading Time: 2 minutes read

Sentences: 10 lines

Sentence Length: 25 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Business Standard

News ID: 27021191

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Main Topics: BusinessFinance

Official Website: business-standard.com

Update Frequency: 122 posts per day

Year Established: 1975

Headquarters: India

News Last Updated: 3 hours ago

Coverage Areas: India

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Publisher ID: #49

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