Govt building ecosystem to resolve consumer complaints pre-litigation: Secy

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Govt building ecosystem to resolve consumer complaints pre-litigation: Secy - Business Standard

Quick Summary:

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, Consumer Affairs Secretary Nidhi Khare said on Saturday.

Speaking at a World Consumer Rights Day webinar, Khare said a hassle-free, speedy, and cost-effective platform through the National Consumer Helpline (NCH) system has been created to resolve consumer grievances.

Going forward, the NCH 3.0 -- third phase of modernisation -- will further smoothen a lot of issues and resolve complaints in a shorter time, she said.