Granicus’ initial 2025 solution and services update provides an overview of recent and upcoming launches and enhancements supporting community engagement, digital service delivery, and operations managementWASHINGTON, Jan.27, 2025 (GLOBE NEWSWIRE) -- Granicus, a global leader in customer experience technologies and services for government, shared today an early 2025 update highlighting the development of new and enhanced solutions and services designed to address the evolving needs of governments and the communities they serve.
Granicus AI will begin to deliver enhancements across all GXC solutions, coming in 2025, to include several generative AI applications and next generation data analytics capabilities: Government Experience Agent (GXA), a smart, public-sector trained digital assistant for residents and visitors, provides quick, accurate and contextual answers to questions, offering step-by-step guidance for accessing and understanding information as well as completing common tasks such as applying for permits or finding local services.
Government Experience Insights (GXI), an advanced analytics and insights engine that unifies customer journey, activity, demographic, behavior and sentiment data from across the GXC platform to deliver the industry’s first holistic view of citizen experience. Using GXI, agencies can analyze digital service delivery performance, better understand diverse audiences, uncover user satisfaction insights, reveal customer friction points, identify efficiency gains, and overall areas of improvement, all in real-time.
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