The two reports also provided several key insights, including, (i) medical insurance represented the highest percentage (60.45%) of settlement claim cases, followed by accidence insurance (34.02%), as the complexity of medical insurance terms often leads to challenges during claim settlements; (ii) critical illness insurance claims accounted for 59.77% of total claim settlement amount; (iii) Huize’s customized critical illness series products, including Darwin, Guardian, Xiao Tao Qi, helped 1,096 families claim RMB276 million, accounting for 57% of the RMB483 million in total critical illness claims; (iv) Huize’s customer service team assisted over 180,000 senior citizens, with a growing proportion choosing to purchase insurance online through Huize’s user-friendly platform and specialized consulting services, underscored by being awarded "Outstanding Financial Services for Senior-Friendly Practices Award” from China Banking Insurance News; and (iv) Huize resolved 532 dispute cases for customers, successfully protecting their rights and securing RMB9.8 million in claims.Mr.
SHENZHEN, China, Jan.22, 2025 (GLOBE NEWSWIRE) -- Huize Holding Limited, ("Huize”, the "Company” or "we”) (NASDAQ: HUIZ), a leading insurance technology platform connecting consumers, insurance carriers and distribution partners digitally through data-driven and AI-powered solutions in Asia, today released its 2024 Customer Service Report and 2024 "Xiao Ma Claim” Service Annual Review.
Huize’s "Xiao Ma Express Claim” service, which focuses on settling and paying out small claims within one business day, handled 85,000 claims in 2024 with the total amount of claims settled reaching RMB39.37 million, an increase of 66.6% and 63.4%, respectively, compared to 2023.
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