Lyft’s new AI customer assistant is powered by Anthropic’s Claude

Quick Summary:

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers.  It’s the first phase of a broader collaboration between the two companies to use Anthropic’s services to research and test new Lyft products and build software internally.

TechCrunch has reached out to confirm the definition of a resolved customer service request, and whether some of those resolutions are people just signing off in a huff of frustration.

A recent Gartner survey found that 64% of customers would rather companies don’t use AI for customer service.

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Article Details

Author / Journalist: Rebecca Bellan

Category: Technology

Markets: United States

Topics: AI Lyft Transportation Claude Anthropic

Source Website Secure: Yes (HTTPS)

News Sentiment: Positive

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-02-06 @ 14:00:00 (11 hours ago)

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Article Length: 652 words

Reading Time: 4 minutes read

Sentences: 29 lines

Sentence Length: 23 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © TechCrunch

News ID: 25929150

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