MaNaDr sets minimum 1-minute teleconsultation rule before MCs are given

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MaNaDr sets minimum 1-minute teleconsultation rule before MCs are given - Channel News Asia

Quick Summary:

The company, which had its clinic licence revoked in 2024 for providing extremely short teleconsultations, said that it is rolling out more safeguards such as mandatory audio recordings during these sessions to regain trust.

However, the group continues to believe that telemedicine will be the “core modality” for affordable and accessible healthcare services, which is why it has put out more measures in the hope of regaining trust.“We’ve been around for very long and we worked very hard to build trust in telemedicine,” Dr Teoh said. “We are not going to allow this to set us back and we will work even harder to … regain the trust.

In addition, artificial intelligence (AI) has been used to enhance clinical standards such as an AI-powered note-taker that transcribes interactions between doctors and patients, as well as to consolidate prescribed treatment plans and other relevant medical records.