'My £5,700 energy bill was cancelled as it was too old'

Quick Summary:

Thousands of people have received energy bills that are older than 12 months, despite it being against regulator rules.

On told the BBC it sends out tens of millions of bills each year and that it has systems in place to stop back bills from being sent out.

But in Hayley's case, it said human error had led to a back bill being sent out, adding it has apologised and is now reviewing its back billing processes to provide the best customer service.

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Article Details

Category: Business

Markets: United Kingdom

Topics: Billing People Energy Bills Money Bill Sent Place Told Hayley

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-02-01 @ 00:42:10 (14 hours ago)

News Timezone: GMT +0:00

News Source URL: bbc.com

Language: English

Article Length: 776 words

Reading Time: 5 minutes read

Sentences: 26 lines

Sentence Length: 30 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © BBC Business

News ID: 25684147

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About BBC Business

Main Topics: Business

Official Website: bbc.co.uk

Update Frequency: 7 posts per day

Year Established: 1922

Headquarters: United Kingdom

News Last Updated: 13 hours ago

Coverage Areas: United Kingdom

Ownership: Independent Company

Publication Timezone: GMT +0:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #43

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