‘Serious concerns’ about DWP’s use of AI to read correspondence from benefit claimants

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The Guardian 2d ago

‘Serious concerns’ about DWP’s use of AI to read correspondence from benefit claimants - The Guardian

Quick Summary:

That is the challenge facing the Department for Work and Pensions (DWP) as correspondence floods in from benefit applicants and claimants – of which there are more than 20 million, including pensioners, in the UK.

When lurking within are pleas for help from some of the country’s most vulnerable people, the stakes only get higher.

The DWP thinks it may have found a solution in using artificial intelligence to read it all first – including handwritten missives.Continue reading...