Vertex Commerce Study: Returnuary’s Growing Complexity Forces Retailers to Keep Pace

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Global tax technology provider finds retail consumers want free, easy product returns -- or they’ll shop elsewhere to find themKING OF PRUSSIA, Pa., March 26, 2025 (GLOBE NEWSWIRE) -- Vertex Inc.(NASDAQ:VERX) ("Vertex” or the "Company”), a global provider of indirect tax technology solutions, reveals that while free, easy product returns are paramount for consumer loyalty, they also create significant indirect tax complexities for retailers managing a surge of returns.

With free returns a clear consumer expectation, 68% of shoppers indicate that their return experience directly influences their decision to engage with a brand in the future—all of which adds to the indirect tax complexities retailers must navigate.

During this time, rising consumer expectations for seamless "buy anywhere, return anywhere” experiences have introduced additional challenges in managing omnichannel returns while ensuring accurate indirect tax calculation, management and reconciliation.

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Author / Journalist: Vertex Inc.

Category: Technology

Markets: China

Topics: US92538J1060 Nasdaq:VERX

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News Sentiment: Neutral

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Article Type: News Report

Published On: 2025-03-26 @ 12:00:00 (3 weeks ago)

News Timezone: GMT +8:00

News Source URL: globenewswire.com

Language: English

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